ICT Customer Support Officer (ANZSCO 313112)

On the Short-term Skilled Occupation List and Core Skills Occupation List

From the official Home Affairs skilled occupation lists, as at 2026-08-12. Lists change at each government update — always confirm on the official page before acting.

Which lists is ICT Customer Support Officer on?

STSOL — Short-term Skilled Occupation List. Occupations on the STSOL can access state-nominated and regional skilled visas (190/491), but not the Skilled Independent 189.

CSOL — Core Skills Occupation List. The employer-sponsorship list — occupations on the CSOL can be nominated for the Skills in Demand visa (subclass 482) and the Employer Nomination Scheme 186.

Visas this occupation can access

Being on a list makes the occupation nominatable for these visas — each visa still has its own requirements (points, age, English, a positive skills assessment, and for sponsored visas a willing employer or state).

Skills assessment

A positive skills assessment for ICT Customer Support Officer comes from:

What the assessment actually involves

TRA assesses ICT Customer Support Officer — help-desk, service-desk and call-centre-style technical support, per ANZSCO's own alternative titles — under the same program structure as the rest of this family, chosen by occupation, passport, study location and visa sought. Skill Level 2 applies, and this code shares Hardware Technician's ANZSCO allowance for relevant vendor certification as a possible substitute for a formal qualification. Real applicant correspondence found no TRA-published confirmation of which vendor certifications, if any, actually satisfy this in practice — a genuinely open question published TRA material does not resolve either way.

Where these applications come unstuck

A real applicant nominating this exact code, with eight-plus years' ICT support experience and Microsoft vendor certifications but a Bachelor's degree in an unrelated field, was told by an experienced forum moderator that the certifications should meet TRA's requirement, but that TRA would have final say — and was then advised to check whether an ACS-assessed occupation fit better instead. That uncertainty from an experienced volunteer is the pitfall worth internalising: the ACS/TRA boundary for borderline ICT-support cases is genuinely unclear even to people who have watched many applications go through.

An honest read on this pathway

On the Short-term Skilled Occupations List and the Core Skills Occupation List, reaching the standard employer-sponsored and state-nominated routes, the same reach as its two 3131 siblings. A workable pathway for genuine help-desk and support-technician work, but one where the qualification-versus-certification question deserves direct confirmation from TRA before an application is built around a vendor certification rather than a formal diploma-level qualification — the real applicant in this family's research found no clear published answer either way.

Going through Trades Recognition Australia? TRA pathways lean heavily on documented work history and evidence of on-the-job experience. The Employment History Builder reconstructs it with gap detection, so the record you submit holds together.

Talk it through with a registered agent

Whether nominating ICT Customer Support Officer is your best route depends on your points, experience evidence and timing — exactly what a MARA-registered agent works through in an initial consultation. Describe your situation once through Migratio and compare real consultation quotes from registered agents, free.

Compare registered agents — free

Related occupations

All skilled occupations · Points calculator · Skilled visa agents