Visa Status Says Finalised But No Email? Check ImmiAccount
If your ImmiAccount status shows Finalised but no grant email ever arrived, the letter is almost certainly already in your account. This explains why the email gets delayed or lost, where to find the decision letter, and how to verify your grant independently with VEVO. Figures as at September 2026.
Read the full guide, with official sources →
Watch
Chapters
- 0:00 Status: Finalised.
- 0:14 Finalised means decided —
- 0:34 Finding the letter
- 0:54 Still nothing?
- 1:05 "Finalised" has been
- 1:15 Wrong passport number
- 1:25 Where to read more
Transcript
Your ImmiAccount status says Finalised, and there's no email. The decision is already sitting inside your account — the email is just a separate alert system.
Finalised means a decision has been made — it doesn't specifically mean granted. You need to open the letter itself to know which.
The notification email can be caught by spam filters, delayed by hours or a day, sent to an outdated address, or blocked by a corporate email gateway.
Log in to ImmiAccount, open the application marked Finalised, then check its correspondence or messages tab for a downloadable letter.
For independent confirmation, VEVO — the Visa Entitlement Verification Online service — checks the Department's own visa records using your passport number and date of birth.
If the letter genuinely isn't there, check every tab, try a fresh login or a different browser, check VEVO directly, then contact the Department if nothing shows.
The status name Finalised itself dates to a change on 2 March 2018 — when the Department updated its old status labels.
If the grant letter shows the wrong passport number, that's a Department matter straight away — it may need a Form 929 or a Form 1022 to correct.
The full guide, with the official sources, is on migratio.com.au. The link is in the description.
Short versions
- Finalised doesn't always mean granted (0:31)
- No grant email? Here's where the letter actually is (0:32)
- How to verify your visa grant with VEVO (0:30)
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