Call or Contact Centre Manager (ANZSCO 149211)
On the Regional Occupation List
From the official Home Affairs skilled occupation lists, as at 2026-08-12. Lists change at each government update — always confirm on the official page before acting.
Which lists is Call or Contact Centre Manager on?
ROL — Regional Occupation List. Occupations on the ROL are limited to the regional provisional visas — mainly the Skilled Work Regional 491 and Skilled Employer Sponsored Regional 494.
Visas this occupation can access
Being on a list makes the occupation nominatable for these visas — each visa still has its own requirements (points, age, English, a positive skills assessment, and for sponsored visas a willing employer or state).
- Skilled Employer Sponsored Regional visa (subclass 494) — Provisional, regional employer sponsored · all occupations for the 494
Skills assessment
A positive skills assessment for Call or Contact Centre Manager comes from:
- Vocational Education and Training Assessment Services (VETASSESS) (official site) · our guide to the VETASSESS process
What the assessment actually involves
Call or Contact Centre Manager is Group C, AQF Diploma or higher, on the Regional Occupation List only. Its own page draws a hard line against its closest confusable title: occupations not considered under this code include Customer Service Manager, Call or Contact Centre Team Leader and Department or Unit Manager — a deliberate separation from both a more senior-sounding neighbouring code and a more junior-sounding one.
Where these applications come unstuck
Call centre manager and customer service manager are used almost interchangeably in real Australian workplaces, but VETASSESS treats them as genuinely separate occupations that cannot substitute for each other — and Customer Service Manager sits on STSOL, reaching state nomination but not employer sponsorship, while this code sits on ROL only, reaching Skills in Demand Regional and nothing else. Picking the wrong one on job-title grounds alone changes which visas are even reachable, not just which evidence is expected.
An honest read on this pathway
This is one of the narrowest codes in the family — Skills in Demand Regional only, no graduate 407, no state nomination, no employer sponsorship outside a labour agreement. A call centre manager's realistic pathway is a regional employer offer; the STSOL-listed Customer Service Manager code next door reaches state nomination that this code cannot, which is exactly why the distinction between the two titles matters so much in practice.
VETASSESS assesses qualifications and employment separately. Both need documentation that agrees with itself. The Employment History Builder and Document Vault organise each trail before you lodge.
Talk it through with a registered agent
Whether nominating Call or Contact Centre Manager is your best route depends on your points, experience evidence and timing — exactly what a MARA-registered agent works through in an initial consultation. Describe your situation once through Migratio and compare real consultation quotes from registered agents, free.
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Related occupations
All skilled occupations · Points calculator · Skilled visa agents