Customer Service Manager (ANZSCO 149212)
On the Short-term Skilled Occupation List
From the official Home Affairs skilled occupation lists, as at 2026-08-12. Lists change at each government update — always confirm on the official page before acting.
Which lists is Customer Service Manager on?
STSOL — Short-term Skilled Occupation List. Occupations on the STSOL can access state-nominated and regional skilled visas (190/491), but not the Skilled Independent 189.
Visas this occupation can access
Being on a list makes the occupation nominatable for these visas — each visa still has its own requirements (points, age, English, a positive skills assessment, and for sponsored visas a willing employer or state).
- Skilled Nominated visa (subclass 190) — Permanent, state or territory nominated · all occupations for the 190
- Skilled Work Regional visa (subclass 491) — Provisional, regional, points-tested · all occupations for the 491
- Skilled Employer Sponsored Regional visa (subclass 494) — Provisional, regional employer sponsored · all occupations for the 494
- Training visa (subclass 407) — Temporary, workplace training · all occupations for the 407
Skills assessment
A positive skills assessment for Customer Service Manager comes from:
- Vocational Education and Training Assessment Services (VETASSESS) (official site) · our guide to the VETASSESS process
What the assessment actually involves
Customer Service Manager is Group C, AQF Diploma or higher, and sits on STSOL — reaching state and territory nomination as well as the graduate 407, Skilled Work Regional and Skills in Demand Regional, a materially broader list than its close neighbour Call or Contact Centre Manager. VETASSESS's own page draws the line explicitly: occupations not considered under this code include Call or Contact Centre Manager, Customer Service Agent or Supervisor, Operations Manager, Retail Manager, Technical Support Manager and Client Relationship Manager.
Where these applications come unstuck
This is a five-way exclusion list on one page, unusually wide even for this family — Operations Manager, Retail Manager, Technical Support Manager and Client Relationship Manager are all named as separate occupations, not lesser versions of this one. An applicant whose title is Customer Service Manager but whose actual duties sit closer to operations, retail floor management or technical support risks a mismatch VETASSESS will assess against the real duties, not the job title on the payslip.
An honest read on this pathway
This code reaches state nomination that its ROL-only neighbour Call or Contact Centre Manager cannot, but neither reaches Employer Nomination or the Skills in Demand main stream — this whole customer-service pairing sits outside direct employer sponsorship regardless of which of the two titles fits. State or regional nomination is the realistic route here, not a sponsored visa, however senior the customer-service function being managed actually is.
VETASSESS assesses qualifications and employment separately. Both need documentation that agrees with itself. The Employment History Builder and Document Vault organise each trail before you lodge.
Talk it through with a registered agent
Whether nominating Customer Service Manager is your best route depends on your points, experience evidence and timing — exactly what a MARA-registered agent works through in an initial consultation. Describe your situation once through Migratio and compare real consultation quotes from registered agents, free.
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Related occupations
All skilled occupations · Points calculator · Skilled visa agents